GoDaddy “Cancellation Confirmations” Cause Alarm

Domain registrar GoDaddy is now sending out “cancellation confirmation” notices when users transfer their domains to other registrars.

When a domain owner receives a message that one of his domains has been cancelled, he certainly takes notice. GoDaddy has sent “cancellation confirmation” e-mails for a while when users cancel a domain registration or a service associated with a domain name.

But now the firm is sending out the same notice when clients transfer their domains to other registrars. The notice is as follows:

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ITEM CANCELLATION CONFIRMATION
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Dear Andrew,

Per your request, the items listed below have been cancelled from your account:

.COM Domain Name Registration – 1 Year: DOMAIN.COM

If you feel this cancellation has occurred in error or you need further assistance, our support staff is available 24 hours a day, 7 days a week via:…

I’m not sure why GoDaddy decided to start sending these messages to clients for domain transfers. Perhaps the firm is trying to get confused clients to call the support line regarding the cancellation. Every time a client calls the firm gets a chance for GoDaddy to sell more products.