WhyPark Builds Trust Through Modest Payment Error

Domain firm makes a modest error, but builds trust in the process.

Let’s face it, the domain name business is based on trust. One of these areas of trust is for parking firm affiliate programs. As an affiliate of numerous parking firms, I really have no way of knowing if I’m being paid my actual share of referrals. I just have to trust that the parking firm is playing straight.

I received a pleasant surprise in my inbox this morning from Craig Rowe of WhyPark:

During a review of our payments to clients, we noticed that some accounts were not being paid the referral revenue earned, although it was being shown as paid with your PayPal payments.

Fortunately, this was only a modest set of clients, but unfortunately, one of those clients was you. We have shown that we paid you referral revenue of $- total, but that amount was not included in your PayPal payments. To apologize for this error, we’re adding 20% to the amount we ought to have paid you. So, we’ve added $- to your account. You can view this amount in My Account > Payments Received. If your total pending revenue, counting this adjustment is over your Payment Threshold, you’ll be paid on July 7th.

We sincerely apologize for this oversight and have fixed the issue that was causing the referral revenue not to be included in your payments. Please contact me with any questions.

Regarding 40 people were affected by this error and 15 people are owed $10 or more.

WhyPark could have let this slide and I wouldn’t have noticed. Not that I’d expect that from Craig, who is one of the nicest guys you’ll meet in this industry. But still, WhyPark was able to build even more trust through this error. When a firm comes clean on an error like this and even pays a little extra, you know you can trust that they’re playing straight with all aspects of their business.