Glitch causes GoDaddy auction confusion

You won the auction! Or not.

A glitch caused a GoDaddy auction bidder to think he’d won an auction, only to end up the runner up.

The bidder sent a screenshot to Reglike showing that he’d won the auction for OrganicFlowers.com:

But the bidder was in for a surprise. He wrote:

Notice I won the auction fair & square, then someone else won it 5 minutes later, so shortly following I logged into my GoDaddy account to see the 2nd screenshot below and I was absolutely shocked since they were saying I didn’t win the auction, nor did they even give me the opportunity to win the auction AGAIN following I had by now won it.

Here’s the second screenshot:

I reached out to GoDaddy to find out what caused this. Aftermarket GM Paul Nicks stated:

We have identified an issue that could cause the auction countdown timer to continue running even though the connection between the user’s computer and the server times out. This can happen from network latency anywhere along the path. Our team is working to resolve the issue now. To be on the safe side, we recommend clients refresh their browsers as auctions are ending. We apologize for any inconvenience this has caused to our auction participants.

Especially in major auctions, it seems that refreshing the browser might be a good proactive move until this problem is fixed.