Reglikedomain industry desk

Support Chat Session Ever — Worst Tech

Nomination for the worse online tech support chat ever.

Someone at my web host must have had a bad day Friday. Following I discovered a problem with my email forwarding, I opened up a live chat session. Here’s the transcript of the first 10 minutes of the chat.

Support: Hello, how may I help you?

andrew allemann: For some reason none of my forward email accounts under domainnamewire.com are working. e.g. andrew -at- domainnamewire.com, pr -at-domainnamewire.com. This appears to have been a problem for the past month or two at least.

[Regarding three or four minutes later I’m wondering why I haven’t gotten the usual “let me look into that”, or “please hold on”, so I want to make sure my initial query went through…]

andrew allemann: are you there?

Support: Yes

[OK, so the support guy is there. But a minute or two following he stated ‘Yes’, and nothing else, I’m still wondering if he saw my initial query. So…]

andrew allemann: do you have any questions regarding the problem?

Support: No, I’m checking into it
Support: Be patient

Oh, snap!

Also on the wire

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