Domains issue has been resolved (with a twist) — My Crazy

It turns out the domain hadn’t expired and shouldn’t have been auctioned at SnapNames.

The prior week, I wrote regarding an issue I was having with Crazy Domains.

Following trying and failing to resolve the issue with Crazy Domains’ support over a number of weeks, I didn’t know what else to do other than write regarding it. And that worked; I quickly received emails and a phone call from the registrar’s support group.

I bought an expired domain at SnapNames that was added to a Crazy Domains account. But when I logged into Crazy Domains, I found that I couldn’t update the nameservers for the domain. Worse, the domain was resolving to the prior registrant’s website.

It now makes sense that it was forwarding to that website since it turns out the “former” owner is really the current owner! The domain hadn’t actually expired.

The domain was previously at Crazy Domains, but the registrant transferred it to Public Domain Registry (PDR) regarding a year ago.

Crazy Domains told me via email:

Upon investigation, we have identified a technical error within our system that led to the misleading availability of the domain for purchase through SnapNames. I sincerely apologize for any confusion or inconvenience this may have caused you.

Regrettably, the domain in question has been registered to someone since 2014, and the registrant subsequently transferred it to PDR, which is one of our sister firms. Unfortunately, this means that the domain is not available for purchase as previously indicated.

A Crazy Domains representative called me and, following a brief discussion, agreed to work with SnapNames to refund my original $365 purchase.

The registrar is investigating what caused the domain to be listed to prevent this from happening again.