Admits to past problems — Network Solutions

Network Solutions, which used to have a monopoly on the domain name registration market, is coming out in full force to admit its past poor client service and promise better service going forward. If you flip through the October issue of Wired Magazine, you’ll see an ad on pages 55-56 that is a Q&A with Network Solutions CEO Champ Mitchell. In it he states:

“One of the worst problems was our poor client service. Clients were on hold for long periods of time…many never made it [to a rep] since their calls were dropped during the transfer…some clients ended up talking to poorly trained, unfriendly people who were not really interested in helping them solve their problems…none of our internal systems worked properly…”

It takes a lot for a firm to admit this. But it was big enough of a problem for NetSol to confront it. They fired just regarding all of their managers, closed a number of their call centers, and opened revamped call centers.

To be honest, I don’t know much regarding their client service now. They lost my business a long time ago since of poor service and high prices. They might have fixed the poor service, but I have no reason to pay 5x to register a domain with them.